Posted on 21 April 2022

IT support in a changing world

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It’s no secret that businesses (and individuals) are now more reliant on technology than ever before.

The increased use and the developments of the internet, mobile technology and email have revolutionised how we work, and IT has become a critical factor in maintaining business success.

In the past, companies were able to get away with paying lip service to IT. Some of the common questions our IT Helpdesk had were around managing physical servers, dealing with incidents with broken equipment or slow-running software, and printer issues.

Fast forward to the present day, we still have (and are more than happy to help) the day-to-day IT support queries, but with the increased access to high-quality tech from mobile technologies to the Cloud, technology continuing to improve dramatically, software becoming much easier to navigate, and laptops and PCs lasting longer… IT support, much like the technological landscape, is changing.

So, what’s changing?

Moving from physical servers to the Cloud

In the past IT support focused on servers and physical technology solutions, which all required management and support. However, since the introduction of Cloud solutions, many businesses are no longer prioritising physical servers, but looking to the Cloud for a secure platform in order to store and share data in a secure way. With this shift, the expenses associated with a dedicated physical server are becoming a thing of the past.

As we all spend more and more time moving from one device to another, as well as working in different locations, being able to have a seamless user experience with constant access to your company information can be harder to manage.

That is where the Cloud comes in. As well as providing a secure platform to store and share company information, our flexible Cloud solutions also mean you can choose what you want to back up, and how often, so in the event of a data loss or failure, you will be able to recover quickly.

Regardless of the size of your business, we can help design, implement, and support a vendor agnostic Cloud solution (that is not dependent on a specific provider) that is perfect for your individual requirements.

Automation and artificial intelligence

We all spend a significant amount time on repetitive tasks that are not only frustrating but take our attention away from the more important tasks at hand. Fortunately, as technology has developed, software automation is now an option that can eliminate manual and time-consuming tasks and help to boost productivity.

We can help your business to automate different parts of the business process by first identifying repetitive tasks your employees may be spending valuable time on. This then helps us to work out where software automation may come in useful, such as replacing manual order forms with online forms, removing the need for constant email inbox management.

At the same time, with tools such as Microsoft Power BI, you can find out more about the data your business is generating. This artificial intelligence helps to connect different sets of data that your business already captures, creating charts or graphs to transform the data into a readable and insightful format. In this way, an automatic process that is logged in the background with no effort or manual process required, can help you to make more informed business decisions.

Cyber security is more important than ever

As hackers have become increasingly sophisticated and ransomware and cyber-attacks are on the increase, cyber security requirements have evolved significantly from the times when installing anti-virus software was an adequate step.

An update to the government approved Cyber Essentials scheme as of January 2022 reinforces the importance of keeping up to date with cyber security, detailing new requirements for passwords and multi-factor authentication.

Managing cyber security can be time-consuming, which is why we offer a variety of security solutions from business continuity to disaster recovery. Our cyber security audits also provide a comprehensive review of your business’ IT infrastructure, identifying vulnerabilities and recommending improvements where necessary.

Here to help

At Infuse, we’re here to keep you up to date with the latest technological changes and provide advice and support on how your business can benefit, whether it’s finding the ideal Cloud solution, looking for ways automation can free up valuable time for your employees or conducting a free cyber-security audit – we are here to help.

But don’t worry, if you find yourself struggling with a broken laptop or faulty software, we’re still here to help with that too.

If you’re looking for IT support, please get in touch with one of our team today.