Posted on 02 May 2018

5 benefits of outsourcing IT support

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5 benefits of outsourcing IT support

Outsourcing can be an overwhelming process for some businesses. Allocating certain processes to external specialists inevitably raises concerns – When is the right time? Who is the right service provider? Can’t we just do the tasks ourselves in house?

Whilst the latter seems the easiest option (Simon in accounts really is a whiz with computers, can’t he just keep tabs on our IT systems?!) most organisations cannot handle every internal aspect of a business. This is why outsourcing is hugely advantageous to many.

The tech industry for one has undergone radical changes in recent years and months, and as technology (and its risks) progresses quicker than ever, more and more companies surrender, opting to outsource their IT support and digital transformation. Here we list just a few of the advantages of outsourcing your IT support:

  1. Mitigate Risk

By outsourcing, providers manage most of the risks associated with IT systems on your behalf. It’s part of their expertise to mitigate and avoid risks, by monitoring your systems 24/7, 365 days a year. Most providers have equipment that far surpass the ability of humans (yes, it’s even better than Simon in accounts!), which detects potential risks in IT systems, and addresses any issues before it’s too late.

  1. Access and implement new technology

Outsourced providers have access to preeminent resources, systems, software and hardware, as well as years of expertise and experience. Without outsourcing, it may take months to source a new system that your business desperately needs. Staff would then need to be trained on how to use the new system, draining resources and taking valuable time from the business.

  1. Control and reduce IT Costs

Outsourcing as a resource is incredibly flexible and easy to control – you can establish a budget with your service provider, and dictate exactly which services you’d like from them. By converting IT expenditure into a fixed cost, businesses can budget more effectively.

  1. Compliance and Security

In the cyber world, compliance and security is more important than ever (GDPR and PCI Compliance, we’re looking at you). By outsourcing, the service providers can maintain the necessary levels of security, minimise the risks associated with client data, and ensure you are fully compliant with ever changing standards.

  1. Focus on your business

By outsourcing your IT support, valuable internal resources (expertise, time, money) are freed up, allowing you to redirect your focus and concentrate on what you do best. Your business.

If you’re considering outsourcing your IT support, get in touch with one of our experts today to see how we can help.